Rosetta Arts Refund and Fees Policy
Rosetta Arts CIO: Refund & Fees Policy
Last Updated: May 2026
At Rosetta Arts, we are dedicated to providing high-quality creative education and community programming. Because we are a registered charity and our course capacities are strictly limited to ensure the best learning experience, we operate a structured policy regarding fees, concessions, and refunds.
This policy outlines our terms of payment, criteria for reduced fees, and the conditions under which refunds may be issued.
1. Payment of Fees
To secure your place on any Rosetta Arts course or workshop, full payment must be made at the time of enrolment.
- Payment Methods: We accept secure online payments via credit and debit cards.
- Financial Support: We aim to make our courses accessible to everyone. If you require financial assistance, please contact our team at admin@rosettaarts.org before registering.
2. Concessions and Reduced Fees
We offer reduced fees for individuals on low incomes or those receiving specific state benefits.
How it Works
Concessionary discount levels are not fixed; they vary depending on the specific course or workshop and are subject to funding availability and change. To receive a concession, you must contact our administration team and have your discount approved before signing up. We cannot apply discounts retrospectively to existing bookings.
Who is Eligible?
You may be eligible for a reduced fee if you are currently receiving any of the following:
Job Seekers Allowance
Employment and Support Allowance (Work Related Activity Group)
Universal Credit (earning less than £330/month and determined by the Job Centre to be in a work-related group)
Personal Independence Payment (PIP)
Disability Allowance
State Old Age Pension Credit
Council Tax Benefit
Housing Benefit
Income Support
Working Tax Credit
Contribution Based ESA (No Work Related Activity Group)
How To Apply?
To request a reduced fee, email us at admin@rosettaarts.org. Your email must include photographic evidence of your eligibility, dated within the last 3 months.
3. Refund Policy
All course and workshop registrations are final. Please read the following conditions carefully before completing your purchase.
General Policy
We do not offer refunds once a purchase is completed.
Accidental Purchases
Refunds are only considered in cases of accidental enrolment. To be eligible, you must report the error within 48 hours of purchase. Please note that a processing fee will be deducted from any approved refund.
Late Requests
No refund will be issued if the request is made within 14 days of the course start date. For example, if a course begins on 14 April, the final date for an eligible accidental refund request would be 31 March.
Courses in Progress
Once a course or workshop has begun, no refunds or credits will be issued under any circumstances, regardless of attendance or the date of enrolment.
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Where Creativity Builds Community
Rosetta Arts, 1 Hamilton Rd London E15 3AE, UK
Company registration no. 3167185. | Charity no. 1177462
© Rosetta Arts 2025. Site by DDL
